#SharetheLove - Recommendations - How to Ask for Them & Repurpose Them in Your Social

If you pay attention to trends in social media, then you already know how important and powerful recommendations and testimonials can be. Sometimes called social proofs, recommendations and testimonials from satisfied can be your best marketing tool.

Having the story of your success told by others can establish credibility and trust, and at the same time, give you a boost in the search rankings. Think of recommendations as the modern version of word of mouth advertising—it can be highly effective and is certainly affordable.

Given that we know that recommendations and testimonials are a very good thing, how do we go about getting them? The short answer is, ask! Of course, how easy that actually is will depend on the type of business you have and what type of relationship you have with your customers.

Asking for testimonials

If you have the type of business that allows you to establish personal relationships with your customers, the best way to ask is by framing your question with a compliment. Let the client know you value his or her opinion and would love to get feedback. You might suggest that they provide a product review on video or talk about how your product has contributed to their success. If they agree, be sure to follow up with a thank you and reciprocate where you can. In cases where you have lots of customers but you don’t know them personally, a follow-up survey at the close of a project or the end of a sale can work well. A well-designed feedback form on your website can also do the trick.

Different Types of Recommendations

Keep in mind that having a variety of types of testimonials and recommendations can make it easier to repurpose them. Written recommendations, for example, can be posted to social media, used on your website, or included in print materials such as brochures and fliers. Video testimonials are particularly versatile since they can be used on your social media pages, your YouTube channel, on your website, or in an email campaign.

A word of caution regarding plans to solicit recommendations. While it is perfectly appropriate to ask for them, never be tempted to commission them or pay for them. That is not to say that you can’t say thank you with a small gift, but compensating for customer reviews can erase any credibility you gain.

Positive recommendations and testimonials are a valuable asset to your business. When you nurture them you’ll find you have a full complement to use in a wide variety of marketing channels. With a little creativity and targeted use of customer feedback, you can turn your recommendations into improved standing in the market, enhanced client goodwill, and increased sales.

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Hollie Clere of The Social Media Advisor is a “#BeAwesome” Developer, Social Media, Brand Builder, Content Manager, Trainer and Author in LinkedIn, Facebook, Twitter, Blog, Google+,YouTube, Pinterest, Instagram and the tools to manage them.

Click here for her Social Media Workshops, Classes and Seminars

#AwesomeStorytelling - Encourage Others to Tell Your Story

Recommendations and word-of-mouth are still the most powerful way to gain new clients. Unfortunately, that recommendation won’t happen unless you encourage them to tell your story. After you complete a project for a client, ask for a recommendation, referral or testimony. This shares your story with your audience on what it's like to work with you.

If the idea of asking for a recommendation, referral or testimony makes you uncomfortable, remember this: people won’t give their referrals or recommendations unless they love the work you do for them. Most people don’t even consider giving them because they don’t know what they are. Here are some great ways to break the ice and get the love from your happy clients...without coming off as sleazy or pushy.

• Whenever a customer compliments you, give them a quick and sincere thank you. Let them know how pleased you are that they’re happy and then ask if they know anyone else who could benefit from your services. This is a referral.

• Referrals can also come from other businesses. Set up a referral business with a complementary company. If you are in the web design business, for instance, you could set up a referral service with a hosting company you trust. That way you can both offer incentives and discounts to encourage additional business. If you’re not sure where to begin, think about the additional services your clients and customers need once they’re working with you.

• Another way to gain referrals is by setting up a commission. If you’ve ever signed up for an affiliate program, you’ve done this already. Amazon does it and so do many successful entrepreneurs. A person who has signed up for your commission program shares your product or service. They have a special signup code or affiliate link to provide their viewers, customers, etc. Once a person takes your offer through their connection, the referral member gains a reward. It can be a percentage of sales, product discounts, or free products after so many referrals.

• Make it easy for your clients and customers to leave recommendations and testimonies by creating an easy-to-navigate system. Setting up an online form through your website, for instance, really makes it simple, and gives them time to formulate their testimonies. You can provide a sample template to get them started.

• Share all of your goods and services with them, so they know what else your business can do.

• Treat your clients as partners and key players in the success of your business. They want to know they’re important to you. So let them know how much you appreciate them!

Here are some excellent moments to ask for referrals, testimonials, and recommendations:

• After you get through a difficult situation with them.
• Upon completion of your service.
• When they mention their appreciation of your company and the way you do business.

You are in the business of helping people, and the people you help want to share that experience. Making it easier for them to do so helps you both in the long run. Someone out there needs your help, and an awesome story about your company may be exactly what gets them to you.

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Hollie Clere of The Social Media Advisor is a “#BeAwesome” Developer, Social Media, Brand Builder, Content Manager, Trainer and Author in LinkedIn, Facebook, Twitter, Blog, Google+,YouTube, Pinterest, Instagram and the tools to manage them.

Click here for her Social Media Workshops, Classes and Seminars

#AwesomeInSocial - Improve Your Credibility with Robust Social Proof

Influence and word-of-mouth are cornerstones to your credibility. This builds social proof. Social proof is the social pressure for consumers to purchase a product or service based on the reviews and influence of others. The more social proof you have, the more customers and clients you’ll gain. It becomes easier as the social proof increases.

But how do you gain a robust social proof?

You gain it through testimonials, ratings and reviews, influencer endorsements, media logos, certifications, subscriber counts, social connections, social shares, clients, and case studies.

Testimonials

A testimonial is a statement made by a customer or consumer that provides an objective viewpoint. This “outsider influence” is something you’ll see more of in this list. It’s important to note that testimonials involve stories about how your product or service bettered their lives in some way. It’s similar, but not the same, as reviews.

Ratings and Reviews

Think about the last time you purchased something online. If the rating was available, did you look at it? Did it influence your buying decision? Of course it did. And if reviews were available, you likely read a few of those as well. The scoring system of a rating is a powerful influence in social proof. A review usually accompanies a rating. The greater your number of ratings and reviews, the more power it holds over the viewing public.

Influencer Endorsements

Influencer Endorsements aren’t the same as testimonials. An influencer is a well-known person or business who has a heavy social media following. A mention of your business, product, or service can cause an instant rise in social proof. It’s a mutually beneficial relationship, as your willingness to connect with them builds their credibility. Keep in mind that their reputation is just as important as yours.

Media Logos

You’ve noticed these before, and likely didn’t realize it. “As seen on…” is an excellent example. It’s important to note, you can only use these media logos if you’ve actually appeared on their networks, in their paper, etc. Misrepresentation of your credentials will destroy the credibility you’ve tried so hard to develop.

Certifications and Case Studies

Certifications and case studies are professional endorsements of your credibility. They prove your expertise, and therefore increase your social proof.

Subscriber Counts, Social Connections, and Social Shares

All of these combined build a pressing need to go along with the crowd. Like reviews and testimonials, the more you have, the more you’ll gain. It may take five years to get 10k subscribers, but the next 10k could take one or less. The more influence you have socially, the more people accept your credibility.

Clients and Word of Mouth

Word of mouth is still as strong as ever. People are more influenced by those they know than those they don’t. If a happy client spreads the word about your work, social proof will naturally follow.

Now you know the best ways to build your social proof. Building momentum is key to successfully enhancing your credibility. Take the time to do it right, and you’ll be #AwesomeInSocial.

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Hollie Clere of The Social Media Advisor is a “#BeAwesome” Developer, Social Media, Brand Builder, Content Manager, Trainer and Author in LinkedIn, Facebook, Twitter, Blog, Google+, YouTube, Pinterest, Instagram and the tools to manage them.

Click here for her Social Media Workshops, Classes, and Seminars

#SocialProof - How to Build Social Proof

We’ve talked about #SocialProof before. It’s the “psychological preference for doing what other people are doing, because if other people are doing it, it proves that it must be worthwhile”. It’s what gives power to celebrity brand endorsements and phrases like “Limited Edition”.

So how do you build an influence wave of social proof? 

First of all, you need to understand that it is far easier to jump from 20,000 YouTube subscribers, Facebook Likes, etc. to 50,000 than it is to go from 0 to 1,500. This is called a growth curve. You will need to grind to build your social proof from scratch.

Secondly, you must leverage the numbers that provide the most impact. If a brand new food blogger has 18k Pinterest followers on their niche boards, there must be something going on that they need to analyze and figure out how to capitalize on.

Here are thirteen types of social proof and tips on how to get started: 

1. Raw Quantity: The number of people engaging or interacting with you. Gather these numbers immediately. For physical/digital products, how many sales have you made? Blog or podcast: how many countries do people listen or read from? Social media presence: number of followers and number of posts fall into this category. 

2. Celebrity and Expert Endorsements: This could take up a post all its own. When you’re first building your social proof, the likelihood of a celebrity endorsement is slim. Experts in your field, however, are much easier to approach. These are called influencers and influencer marketing is its own niche.

3. Testimonials and Quotes: Authors use other author or industry professional’s quotes on their covers. Testimonials are a fantastic way to build social proof. 

4. Featured locations: Did you show up on a podcast? Have you been featured in a popular or industry standard publication? If not, why not contact larger publications for guest posting? They are often starved for online content, so take the time to target your niche. 

5. Certifications: completely self-explanatory. If you have any that can be used as social proof, display them proudly.

6. Referrals: the #1 trusted source of advertising as proven by numerous case studies. Start by creating a referral program where a referring customer receives a discount for their loyalty. 

7. Gazing: Use photos and images to draw the reader’s eye to your call to action.

8. Ratings and Reviews: One of the most important parts of your Online Reputation and also the fastest growing part of social proof in our mobile market. Encourage your customers to leave reviews, but be careful if you offer perks. This can seem scammy and have the opposite effect you’d intended.

9. Case Studies and Proof of Concept: Lead by example in using yourself as a case study or use other people’s transformation studies as proof. 

10. Limited Time Offer or The Fear of Missing Out: Give a deadline, and stick to it. Create exclusivity. Both of these combine to make a very strong case for social proof.

11. Social (Media) Proof: This is really difficult from the beginning. You can start by creating a hashtag that represents you and your business. Use it and encourage your clients and customers to use it as well.

12. Rankings: New product launch? Use a product launch site. Food blogger? Try to get on Food Gawker. Almost every industry has submission sites that can get your brand noticed and give you the ranking you need to jump to the top.

13. Integration and Platforms: If your product or service is used or integrated with others, show it. 

14.   SEO: The higher your rank on Google, the more automatic credibility you give your brand and your business. 

How are your doing with your social proof? Any questions? Tell us in comments and we’ll tackle them in a future post.

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Hollie Clere of The Social Media Advisor is a “#BeAwesome” Developer, Social Media, Brand Builder, Content Manager, Trainer and Author in LinkedIn, Facebook, Twitter, Blog, Google+,YouTube, Pinterest, Instagram and the tools to manage them.

Click here for her Social Media Workshops, Classes and Seminars