Another relevant aspect of education is getting to know the
businesses that refer clients and customers to you. These power partners are
essential in meeting the needs of your customers.
But what, exactly, is a power partner?
A power partner is a company that isn’t direct competition
but has similar client bases. This allows you and the power partner to refer
clients to one another.
I’ve mentioned before that social
proof is important and explained how team
building is essential in your business. Referrals from your power
partners are essential aspects of social proof. Why? Their customers and
clients trust that your partners wouldn’t steer them wrong. The same goes for
your referrals. When you suggest a power partner to a customer or client,
you’re giving those power partners your personal stamp of approval. Your
reputation is on the line so educate yourself on what, exactly, your partners
can provide to your clients.
Remember when I said you
don’t need to do everything on your own? You don’t have to be perfect
at everything. If you get swamped with projects, doesn’t it make sense to know
where you can refer clients when things get overwhelming? Not all projects will
fall under your scope of work, and that’s okay.
Take the time to get to know your power partners. Where do
their strengths lie? Keep tabs on how they’re doing and how stacked their
schedule becomes. Also, make sure your power partners know what you do. This
helps in their referral process as well.
Most of all, when you refer a client, let the power partner
know they’re coming. It would be a great idea to build a tracking system for
referrals. I say this for two reasons: 1. You can ask the customer/client how
the connection went and 2. You can find patterns of behavior and cycles of
customer/client needs that can forge a direct relationship with a power
partner.
What do I mean by that? What if you are a marketing/brand
consultant and one of your power partners is a web developer who specializes in
building Wordpress websites? Let’s say 75% of your clientele require website
overhauls and 5% need new ones created. You refer them, of course, to your web
developer power partner, but less than 25% of them actually convert. You and
your power partner put your heads together and come up with a referral
discount. Or you create a package deal in which you contract your power partner
to do the web-end of the service. There are many other options out there. You’d
be surprised how often that tiny collaboration can make all the difference in a
successful business transaction.
A relationship between you and your power partners can
weather storms greater than you ever imagined. The support network you build
today can last for generations and is a genuine path for being #BeAwesome at
what you do!
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Hollie Clere of The Social Media Advisor is a “#BeAwesome” Developer, Social Media, Brand Builder, Content Manager, Trainer and Author in LinkedIn, Facebook, Twitter, Blog, Google+,YouTube, Pinterest, Instagram and the tools to manage them.
Click here for her Social Media Workshops, Classes and Seminars
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